Safety and SOPs
Cal Poly Emergency Communications
The University Police Department's Communications Center is staffed 24 hours a day, 7 days a week with P.O.S.T. certified, professionally trained dispatchers. The University Police Department may be contacted at the following numbers:
There are blue emergency phones distributed throughout the campus. You can use any on-campus phone or your cell phone to contact us. If you use a cell phone, your call may be directed first to another agency and then be transferred to us.
When do you use 9-1-1?
- To report a life threatening event
- To report an in-progress crime or incident
- To report a medical emergency
- To report an injury traffic accident
- To report a fire
- To report an emergency hazardous condition
What information does 911 need from you?
The nature of the emergency: what is happening, e.g. someone is stealing your car; a friend has passed out on the ground; or smoke is coming from your building.
The location of the incident: the building, room, parking lot, address, street intersection, landmark, city, county, or mile marker. What are you near?
The specifics of the incident: a description of the person(s) or vehicles involved; if there are weapons involved; the direction of travel of the suspect(s) or vehicle(s); if the patient is conscious and breathing; does the patient have a particular medical condition, i.e. diabetes; whether the vehicles are blocking the roadway.
What are some tips to remember?
- Your call is being answered by a professionally trained dispatcher. Questions are asked in order to determine the proper resource(s) to send to assist you. Help is on the way.
- Stay calm. This is often difficult in emergency situations, but remember we are here to help. We can't do that without your assistance and cooperation.
- Don't hang up the phone. The dispatcher may have to put you on hold in order to dispatch the assistance you need.
- If you are using a cell phone, your call may be transferred to another appropriate agency. If you get disconnected, call back. Cell phones often lose contact.
- If your call is a non-emergency, you will be re-directed to a non-emergency number. 911 lines must be kept open for emergency calls only.
- If you dial 911 by accident, do not hang up. If a dispatcher cannot reach you, a police officer will have to be sent to your location to determine the nature of your emergency.
- Prank calls are against the law and you may be prosecuted for making such calls.
For more information about Cal Poly's emergency communications, click here.
MATE Department Contact Information
In a serious situation where calling emergency services is not necessary, please contact Trevor Harding, Eric Beaton, or the MATE Office.
|Trevor Harding||Office - (805) 756-7163|
Cell - (805) 704-2897 | Office - (805) 753-2518
|MATE Office||(805) 756-2568|